Empowering Business Transformation: The Career Journey of Vaishali Bhalla
Vaishali Bhalla is an emerging talent in the field of ICT business analysis, with a passion for leveraging technology to bridge the gap between business strategy and technological implementation. With a solid foundation in business information systems, project management, and data-driven decision-making, she is carving her niche in the ever-evolving world of IT solutions. Her diverse skill set, certifications, and work experience have positioned her as a valuable asset in the industry. Let’s take a closer look at Vaishali Bhalla’s career, education, certifications, and more, as she embarks on a successful journey to transform businesses and organizations with her innovative approach to ICT.
Introduction to Vaishali Bhalla: A Career Driven by Innovation
Vaishali Bhalla is an ICT Business Analyst with a strong academic background and hands-on experience in business analysis, digital transformation, and IT service management. With a Master’s in Business Information Systems from Torrens University, Adelaide, she specializes in using data and technology to drive business success. Her career reflects a mix of technical proficiency, a strategic mindset, and a passion for continuous learning and growth.
Academic Excellence: Torrens University Australia
Vaishali’s journey in technology and business analysis began at Torrens University Australia, where she completed her Master’s in Business Information Systems. Torrens University is well known for its focus on industry-relevant programs and a student-centered approach to education. The curriculum is designed to prepare students for careers in the dynamic and fast-paced world of business technology, and Vaishali was no exception.
Her academic experience equipped her with a robust understanding of systems analysis, data management, and the intersection between business strategies and IT solutions. These competencies have allowed her to stand out in the field of ICT business analysis, and she continues to apply the principles learned at Torrens University to her professional roles.
Gaining Expertise: From ServiceNow Extern to ICT Business Analyst
ServiceNow Next Gen Extern
One of the key milestones in Vaishali’s career is her time as a ServiceNow Next Gen Extern. In early 2024, she undertook an intensive 10-week training program focused on ServiceNow, an industry-leading platform for IT service management (ITSM). During this externship, Vaishali gained valuable hands-on experience with the platform, including ITSM fundamentals, platform customization, incident management, problem management, and change management.
In addition, she worked on projects that included developing applications like “Community Hall Bookings,” which allowed citizens to submit hall booking requests through the portal. Vaishali also developed her skills in automating workflows using ServiceNow’s Flow Designer and Record Producer tools. This externship was an essential step in preparing for the Certified System Administrator certification, further cementing her role as a ServiceNow expert.
ICT Business Analyst at Gibson Quai International
Currently, Vaishali serves as an ICT Business Analyst at Gibson Quai International, where she utilizes her expertise in business analysis, agile project management, and ITSM to help businesses streamline operations and improve productivity. Working with industry-leading tools such as ServiceNow and Azure DevOps, Vaishali is at the forefront of helping organizations drive digital transformation.
Her primary responsibilities include gathering and analyzing business requirements, implementing IT solutions, and ensuring that technology investments align with overall business goals. Vaishali’s ability to communicate effectively with stakeholders and her deep understanding of IT systems make her an invaluable team member at Gibson Quai International.
Diverse Experience: From Retail Sales Associate to Digital Marketing Manager
Vaishali’s career trajectory has been marked by a wide range of roles, showcasing her adaptability and versatility. Apart from her ICT-focused roles, she has also honed her skills in areas such as retail sales and digital marketing.
Retail Sales Associate
During her tenure as a Retail Sales Associate at Review Australia, Vaishali demonstrated her aptitude for delivering exceptional customer service and driving sales. In this role, she applied her knowledge of customer engagement to enhance the shopping experience for customers, building lasting relationships and ensuring satisfaction. The experience helped her develop a keen understanding of consumer behavior, an essential skill that she has carried forward into her business analysis career.
Digital Marketing Manager
As a Digital Marketing Manager at CraftPitch, Vaishali specialized in developing and executing successful marketing strategies across multiple channels, including social media, SEO, and content marketing. Her expertise in data-driven marketing and customer engagement helped drive revenue growth, increase brand awareness, and improve online performance. Vaishali’s ability to combine her technical and marketing skills further demonstrates her diverse skill set and commitment to continuous learning.
Certifications: Building Credibility in the Industry
In addition to her academic achievements, Vaishali has earned several certifications that bolster her credentials in the ICT and business analysis field. These include:
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Entry Certificate in Business Analysis (ECBA): Issued by the International Institute of Business Analysis (IIBA), this certification highlights Vaishali’s commitment to understanding and applying business analysis practices to enhance organizational outcomes.
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ServiceNow Next Gen Professionals: As part of her externship, Vaishali completed the Next Gen Professional certification, focusing on IT service management using the ServiceNow platform.
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Google Digital Garage – Digital Marketing: This certification from Google allowed Vaishali to deepen her expertise in digital marketing, enabling her to effectively drive online campaigns and engage customers across multiple digital touchpoints.
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Agile Practices Using AI: Vaishali recently completed a course in Agile Practices, emphasizing the use of AI to streamline workflows and improve project delivery.
These certifications reflect her ongoing commitment to professional development and her passion for staying up to date with the latest industry trends and tools.
Honors and Awards: Recognizing Excellence
Throughout her career, Vaishali has received recognition for her outstanding contributions to business transformation and customer experience. One notable honor was her award from CDO CLUB, acknowledging her exceptional performance in the digital space. This recognition speaks to her hard work, dedication, and the tangible impact she has made in her various roles.
Conclusion: A Future-Ready ICT Business Analyst
Vaishali Bhalla’s career journey is a testament to the power of continuous learning, adaptability, and innovation. From her academic excellence at Torrens University to her hands-on experience with ServiceNow and her various roles in retail and digital marketing, Vaishali has proven herself as a capable and driven professional. Her diverse skills and certifications, along with her passion for leveraging technology to drive business success, position her as a rising star in the ICT business analysis field.
With a strong foundation in systems analysis, data management, and IT service management, Vaishali is well on her way to making a significant impact in the world of technology and business. As she continues to grow and evolve in her career, Vaishali Bhalla is set to become a key player in helping organizations transform digitally and achieve their business objectives with the power of technology.
