David Haynes: Director at BCH Digital and Contact Centre Solutions Expert
In the world of business communications and cloud voice technologies, David Haynes has built a distinguished career. With more than two decades of experience in the contact centre, telephony, and PCI payment solutions industry, he has become a respected figure in driving operational efficiency, compliance, and innovation for organisations across the UK. His leadership journey has taken him from the early stages of his career at Callstream, through high-profile corporate acquisitions, and into his current role as Director at BCH Digital Ltd.
This article takes a closer look at his professional journey, expertise, and the impact he has made in the communications sector.
Early Career Foundations
St Thomas Aquinas Education
David Haynes studied at St Thomas Aquinas, Solihull, between 1997 and 1999. This formative period provided the foundation for his later career, instilling discipline and a strong sense of responsibility.
First Steps at Callstream
In 2002, David began his career at Call Stream as a Customer Service Coordinator. At the age of just 19, having been made redundant from a small internet company, this role presented an exciting opportunity to immerse himself in a fast-moving industry. During this time, he developed a keen interest in business communications and quickly began to influence internal processes and client relationships.
Climbing the Ranks at Callstream
Product Support Manager
By 2003, David was promoted to Product Support Manager. Here, he was responsible for delivering products and implementing solutions directly for clients. This role gave him vital experience in face-to-face client interaction, shaping his hunger to progress further.
Account Development Manager
In 2006, he advanced to Account Development Manager, a role that demanded strong commercial awareness. Meeting clients face-to-face, managing targets, and overseeing account growth gave him a strong grounding in business development.
Head of Service Delivery
Between 2009 and 2013, David served as Head of Service Delivery. This position gave him complete responsibility for the running of the service delivery team. He not only ensured smooth day-to-day operations but also oversaw the implementation of large-scale projects for key client accounts. His ability to balance internal team leadership with external client engagement was pivotal to Callstream’s success during this period.
Director at Callstream
From 2013 to 2017, David became a Director at Callstream Ltd. Over 15 years of dedicated service culminated in his leadership helping transform the business into an award-winning national provider of cloud-based call management solutions. His strategic vision and operational guidance were instrumental in positioning Callstream as a respected name in the industry.
Acquisition by J2 Global
In early 2016, Callstream was acquired by J2 Global (NASDAQ: JCOM). Following this high-profile acquisition, David remained with the business, taking on the role of General Manager Cloud Connect UK.
In this position, he was responsible for the performance and management of both Callstream and the Citynumbers brand. This period highlighted his adaptability and ability to lead through significant organisational change. For David, it was a chance to broaden his leadership skills within a larger corporate environment. After almost 16 years of involvement with Callstream in multiple roles, he eventually decided to seek new challenges.
Leadership at Wavenet
From November 2017 to November 2019, David Haynes worked with Wavenet as Director of Enterprise. Wavenet, a provider of voice, cloud, and data solutions, allowed him to apply his expertise on a wider scale. His focus at Wavenet was to deliver tailored, market-leading cloud solutions to help businesses improve their communications infrastructure.
During this time, David developed a deeper understanding of working with diverse suppliers across the telecommunications marketplace. His ability to craft bespoke packages for businesses ensured they achieved maximum value and performance.
Director at BCH Digital
Taking on the Role
In January 2020, David became Director at BCH Digital Ltd, a company at the forefront of cloud voice solutions. With over 20 years of collective industry experience, BCH Digital specialises in designing and delivering secure, feature-rich call solutions.
PCI DSS Compliance Expertise
One of the standout areas of BCH Digital’s offering is its PCI DSS Level 1 compliance. Under David’s leadership, the company provides a range of secure telephone payment services, including automated solutions, live agent support, and full contact centre integrations.
In a business environment where compliance and data security are critical, David’s knowledge has helped organisations remain both safe and efficient while handling customer interactions.
In-House Development and Tailored Solutions
A key strength of BCH Digital is that its services are designed and developed in-house. This allows flexibility and customisation for businesses with complex requirements. David plays a crucial role in guiding the team to create services that match client needs perfectly, ensuring both compliance and operational efficiency.
Professional Strengths and Skills
David Haynes is recognised not just for his technical and strategic knowledge, but also for his leadership qualities. His specialties include:
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Project management and delivery – ensuring large-scale implementations run smoothly.
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Target-driven leadership – consistently meeting deadlines and business objectives.
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Team motivation – managing and inspiring teams to achieve collective goals.
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Client relationship management – building long-term, trusted partnerships.
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Operational efficiency – identifying opportunities to streamline processes and reduce costs.
These qualities have been acknowledged across every organisation he has worked for, reinforcing his reputation as a communications professional who makes a real difference.
Industry Impact
Over the past two decades, David has influenced how contact centres across the UK operate. His ability to combine compliance with customer service efficiency has provided businesses with the confidence to handle large volumes of sensitive interactions securely.
In particular, his work on PCI DSS compliant solutions has ensured that organisations can take payments over the phone without compromising customer trust. This is especially relevant in industries such as finance, retail, and healthcare, where data protection and operational speed are equally critical.
Personal Attributes
Colleagues and clients often describe David Haynes as passionate, approachable, and highly professional. He has the rare ability to balance strategic thinking with a hands-on approach, ensuring that every solution delivered is both practical and effective. His career progression demonstrates resilience, adaptability, and a forward-thinking mindset.
Conclusion
From his early career at Callstream to his current role as Director at BCH Digital Ltd, David Haynes has carved out a distinguished reputation in the communications and cloud voice sector. His journey reflects not just personal achievement but also the transformation of the wider industry, particularly in the areas of compliance, customer interaction, and secure payment solutions.
Today, he continues to play a pivotal role in shaping how organisations handle customer communications efficiently and securely. His legacy so far is one of innovation, leadership, and unwavering commitment to improving business performance through technology.
