Claire Bell-Grant and The Very Group: Transforming Retail with Innovation and Leadership
The Very Group, a leading digital retailer in the UK and Ireland, has become synonymous with innovation, adaptability, and customer-centric solutions. At the heart of this dynamic organization are exceptional leaders and forward-thinkers, including Claire Bell-Grant and Robbie Feather. These key figures have driven The Very Group’s transformation, ensuring its relevance in an ever-evolving retail landscape. This article delves into the significant roles they play and how their leadership aligns with the company’s vision.
The Very Group: A Legacy of Transformation
The Very Group’s journey began over a century ago and has seen remarkable evolution from catalog-based retail to a fully digital powerhouse. Its adaptability to changing consumer behaviors is a testament to its innovative spirit. Key milestones in its history include:
- 1860s: Founding of Kay & Co, one of its oldest catalog brands.
- 1930s: Launch of Littlewoods Home Shopping by the Moores family in Liverpool.
- 2009: Introduction of Very.co.uk, which became the flagship brand.
- 2015: Transition to a 100% digital retailer.
- 2020: Rebranding as The Very Group and unveiling the state-of-the-art fulfilment center, Skygate.
This ability to innovate and adapt underlines the company’s commitment to helping families “get more out of life” by providing ease, choice, and understanding in their shopping experience.
Claire Bell-Grant: A Visionary in Data-Driven Solutions
Background and Career Path
Claire Bell-Grant, a Data Product Owner at The Very Group, epitomizes the company’s commitment to leveraging data for exceptional customer experiences. With over a decade of experience in product ownership, Claire’s passion lies in creating personalized and seamless customer journeys. Her career trajectory includes close collaboration with data teams to explore how big data can drive decision-making and innovation.
Role at The Very Group
In her role, Claire Bell-Grant focuses on harnessing data science techniques to support retail operations. One of her key initiatives, Retail Forecasting, exemplifies this:
- Retail Forecasting: This project utilizes advanced data science to automate demand forecasting. By aligning stock levels with customer demand, it reduces out-of-stock products, enhancing customer satisfaction.
Claire’s approach reflects her belief that data is a strategic asset. She emphasizes the importance of using insights to inform strategies, improve processes, and ultimately benefit both the business and its customers.
Inspirational Leadership
Beyond her technical expertise, Claire is a champion for professional and personal development within the organization. She actively participates in initiatives like The Ripple Effect program, designed to help teammates optimize their professional and personal lives. Claire’s journey underscores her alignment with The Very Group’s values of innovation, collaboration, and empowerment.
Robbie Feather: Leading The Very Group into the Future
From Retail Executive to Group CEO
Robbie Feather’s leadership as Group CEO marks another chapter in The Very Group’s journey of excellence. With a career spanning multiple industries, including food, fashion, and homewares, Robbie brings a wealth of experience in digital and multi-site retail. His tenure began as Managing Director of Retail in 2021, and he took on the role of Group CEO in 2024.
Vision and Strategy
Robbie Feather’s vision centers on maintaining The Very Group’s position as a leader in digital retail. His strategic priorities include:
- Customer-Centric Innovation: Investing in AI-driven solutions like Very Assistant and VeryGPT to enhance customer experiences.
- Sustainable Growth: Expanding product offerings while focusing on environmental and social responsibility.
- Operational Excellence: Strengthening the company’s digital infrastructure and fulfillment capabilities, exemplified by the Skygate center.
Robbie’s ability to navigate the complexities of modern retail ensures The Very Group remains competitive and relevant.
Driving Success Through Innovation
Embracing AI and Technology
Under the leadership of Claire Bell-Grant and Robbie Feather, The Very Group has made significant strides in integrating cutting-edge technologies. AI-powered tools like Very Assistant and VeryGPT exemplify this:
- Very Assistant: An AI chatbot launched in 2018, streamlining customer service interactions.
- VeryGPT: Introduced in 2024, this generative AI tool supports teammates with insights and automation, enhancing productivity.
These innovations align with the company’s goal of delivering seamless, personalized shopping experiences.
The Ripple Effect: Empowering People
The Ripple Effect program, led by Dr. Greg Wells, is a cornerstone of The Very Group’s people-focused initiatives. Open to all colleagues, it fosters holistic growth by helping individuals achieve their personal and professional goals. Claire Bell-Grant’s active participation in this program underscores her commitment to continuous improvement and well-being.
The Very Group’s Impact and Future Prospects
Supporting Families and Communities
At its core, The Very Group is dedicated to supporting families through innovative solutions and flexible payment options. The flagship brand, Very, offers over 2,000 popular brands alongside its own collections, ensuring diverse choices for customers. Initiatives like Very Pay simplify financial management, making it easier for families to shop for their needs.
Building a Sustainable Future
Sustainability remains a priority for The Very Group. From eco-friendly practices in its operations to fostering a diverse and inclusive workplace, the company aims to positively impact society and the environment.
A Dynamic Workplace
The Very Group’s head office, Skyways House, epitomizes its innovative culture. With collaborative spaces, on-site amenities like a gym and cafes, and cutting-edge studios for fashion and home content creation, the workplace is designed to inspire creativity and productivity.
Conclusion
Claire Bell-Grant and Robbie Feather embody The Very Group’s ethos of innovation, collaboration, and excellence. Through their leadership, the company continues to redefine the retail experience, blending technology, data-driven insights, and a people-first approach. As The Very Group looks to the future, it remains committed to helping families get more out of life while fostering a culture of innovation and empowerment.
