TSYS Managed Services EMEA: A Leader in Financial Services at Milton Keynes
TSYS (Total System Services) has established itself as a market leader in the financial services sector, particularly in the realm of credit card processing in the United Kingdom. With its strategic operations in Milton Keynes, the company plays a crucial role in supporting the financial needs of several prominent credit card issuers across Europe. This article explores TSYS Managed Services, its operations in Milton Keynes, and its key offerings to the financial industry.
Introduction to TSYS Managed Services EMEA
TSYS has been a pivotal player in the global payments industry for many years. Since its inception in 1999, TSYS has consistently expanded its footprint across Europe. By opening its first European office in London and establishing a European headquarters in York, TSYS ensured its ability to meet the needs of clients in the UK and beyond. The company is well known for its robust credit card processing services, but its managed services division, TSYS Managed Services, is equally crucial. With offices in Milton Keynes, Coventry, and Barneveld (Netherlands), this division provides a wide array of outsourced contact centre services for businesses across Europe.
TSYS Managed Services is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), ensuring the highest level of security and compliance for its clients. The company’s operations are designed to offer businesses flexible, reliable, and cost-effective solutions, leveraging the extensive industry knowledge and global expertise of the TSYS Group.
TSYS Managed Services at Milton Keynes
TSYS Managed Services in Milton Keynes plays a central role in the company’s operations across Europe. Located at Caldecotte Business Park, the Milton Keynes office serves as a hub for inbound and outbound customer care, fraud management, dispute and chargeback handling, and back-office support. It is a key component of the company’s overarching service delivery in the UK and throughout Europe.
Key Features of TSYS Milton Keynes Operations
1. Comprehensive Customer Support
TSYS Managed Services provides 24/7 customer support, ensuring that businesses can offer seamless service to their clients around the clock. This flexibility is essential for businesses operating in multiple time zones and industries that require non-stop service delivery. The Milton Keynes location is particularly focused on offering inbound and outbound customer care services. This includes handling customer queries, processing requests, and ensuring that every interaction is professional, efficient, and aligned with the client’s brand values.
2. Fraud Risk Management
In today’s digital financial landscape, fraud prevention is a critical concern. TSYS in Milton Keynes provides expert fraud risk management services, ensuring that clients’ transactions and data are secure. TSYS works closely with its clients to identify and mitigate risks, using advanced technology and a team of specialists to detect fraudulent activity in real-time.
3. Collections, Disputes, and Chargeback Management
Another essential service provided by TSYS is collections and chargeback management. Businesses, especially in the financial sector, often face challenges related to payment disputes, chargebacks, and collections. TSYS has built a reputation for effectively managing these processes, helping businesses recover funds and resolve disputes while maintaining positive customer relationships.
4. Back Office Processing
TSYS also handles back-office functions for clients, such as help desk support and correspondence processing. These services allow businesses to focus on their core operations while TSYS takes care of critical but time-consuming tasks. The team at Milton Keynes is highly trained in managing the complexities of back-office operations, ensuring that everything is processed smoothly and efficiently.
Why Choose TSYS Managed Services EMEA?
TSYS Managed Services provides businesses with the tools they need to improve customer experience, streamline operations, and reduce costs. Below are several reasons why companies in the financial sector should consider partnering with TSYS.
Flexible Systems for Swift Deployment
TSYS understands the need for flexibility in today’s fast-paced financial environment. The company’s systems are designed to ensure the rapid deployment of commercial initiatives, meaning businesses can quickly respond to market demands, regulatory changes, or evolving customer needs.
Significant Cost Reductions
Partnering with TSYS allows businesses to reduce operational costs by outsourcing critical services such as customer care, fraud management, and back-office processing. TSYS brings expertise, technology, and a scalable workforce, allowing businesses to focus on their core operations while reducing overhead.
Specialist Expertise in Cards Products
TSYS has decades of experience in delivering specialist services for credit card products. With an in-depth understanding of the financial sector and extensive knowledge of credit card products, TSYS provides invaluable expertise to businesses operating in the payments space.
Full End-to-End Customer Journey Delivery
TSYS offers complete management of the customer journey, ensuring that each touchpoint, from initial contact through to post-purchase support, is handled with the utmost care and efficiency. This comprehensive approach helps businesses build strong, long-term relationships with their customers.
PCI DSS & Regulatory Compliance
As a fully PCI DSS compliant business, TSYS ensures that all services provided meet the highest standards of data security and regulatory compliance. For businesses operating in the financial sector, compliance with PCI DSS is not optional, and TSYS’s expertise in this area ensures peace of mind for clients.
Global Service Delivery Expertise
TSYS operates in multiple locations worldwide, leveraging its global experience to deliver best-in-class service. With offices in the UK, Netherlands, and Germany, the company can offer localized solutions while drawing on global expertise to meet the needs of diverse clients.
TSYS’s Commitment to Milton Keynes and Its Employees
Since its founding in 2006, TSYS Managed Services has provided a stable and rewarding environment for employees. The Milton Keynes office is a hub of activity, with hundreds of employees contributing to the success of the company. TSYS offers its staff opportunities for growth and development within the company, with a supportive work culture and ample room for career advancement.
The company’s focus on employee satisfaction and development ensures that staff members are motivated, engaged, and equipped to deliver the highest standards of service. Reviews from current and former employees often highlight the positive working environment, although some mention challenges related to high call volumes in customer service roles.
Conclusion
TSYS Managed Services in Milton Keynes is a key player in the European financial services sector, offering a broad range of services that help businesses optimize their operations and provide superior customer experiences. With its strong focus on flexibility, cost-efficiency, and compliance, TSYS is well-positioned to support businesses in the financial sector. If you are looking for expert support in customer care, fraud management, and back-office operations, visit the Official Website of TSYS to learn more about their offerings and how they can help your business succeed.
TSYS’s established presence in Milton Keynes and its comprehensive service offerings make it a trusted partner for companies looking to improve efficiency, reduce costs, and ensure regulatory compliance in the dynamic payments and financial services industries.
