TESM: A DXC Technology Company Driving ServiceNow Excellence in London
In today’s fast-paced digital world, enterprises across industries are under constant pressure to modernise, innovate, and enhance customer experiences. To meet these demands, businesses require streamlined IT service management and digital workflow solutions that are not only effective but also tailored to their unique needs. This is where TESM steps in.
TESM, headquartered in London, is a leading ServiceNow Gold Services Partner and a dedicated consultancy specialising exclusively in the ServiceNow platform. Since its founding in 2013, TESM has been committed to enabling organisations to unlock maximum value from their ServiceNow investment. As part of DXC Technology, TESM combines global reach with deep domain expertise, providing enterprises with innovative, practical, and scalable service management solutions.
The Origins and Growth of TESM
Founded in 2013
TESM was established in 2013 by a group of industry practitioners with extensive experience in both technology and service management. Unlike many consultancies that offer broad IT services, TESM was built with a laser-focused mission: to provide end-to-end ServiceNow consultancy services.
The founders believed that a company dedicated entirely to ServiceNow could deliver unparalleled value. By leveraging their real-world expertise, TESM quickly grew into a trusted name in service management consulting, especially within financial services, pharmaceuticals, and other regulated industries.
Acquisition by DXC Technology
In 2018, TESM was acquired by DXC Technology, a global IT services leader. This acquisition expanded TESM’s capabilities, resources, and reach, allowing the consultancy to deliver at a global scale while maintaining its niche expertise. Through DXC’s network, TESM gained access to thousands of enterprise clients across 70+ countries.
Today, TESM operates as a fully integrated part of DXC, contributing to the parent company’s mission of driving digital transformation for enterprises worldwide.
TESM’s Specialities and Core Expertise
100% ServiceNow Focus
TESM is unique in its single-minded focus on ServiceNow. While many IT consultancies offer ServiceNow as part of a larger portfolio, TESM is 100% ServiceNow-dedicated, ensuring its clients benefit from unmatched expertise.
Areas of Expertise
TESM offers a broad range of solutions built on the ServiceNow platform:
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IT Service Management (ITSM): Streamlining IT services to improve efficiency and reduce downtime.
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IT Operations Management (ITOM): Monitoring, managing, and optimising IT infrastructure.
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Governance, Risk, and Compliance (GRC): Helping enterprises stay compliant with industry regulations.
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HR Service Delivery (HRSD): Enhancing employee experiences with modern, automated HR processes.
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Security Operations: Enabling organisations to identify, investigate, and respond to threats quickly.
By combining these capabilities with tailored consultancy, TESM ensures organisations achieve both immediate improvements and long-term transformation.
TESM’s London Headquarters
Prime Location in Chancery House
TESM is headquartered at:
Chancery House, 53-64 Chancery Lane, London, WC2A 1QS, United Kingdom.
The office, located within Fora – Chancery House, places TESM at the heart of London’s technology and business ecosystem. This central location allows TESM to work closely with global enterprises while maintaining strong roots in the UK market.
Contact Details
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Phone: +44 20 3874 6760
TESM as Part of DXC Technology
As a subsidiary of DXC Technology, TESM benefits from the backing of one of the world’s largest IT services providers. DXC is a Fortune 500 company headquartered in Ashburn, Virginia, with 125,000+ employees serving 6,000+ clients globally.
TESM’s integration into DXC allows the consultancy to offer clients both localised expertise and global delivery capabilities. Clients not only receive TESM’s ServiceNow specialisation but also gain access to DXC’s vast portfolio of services, partnerships, and innovations.
To learn more about DXC, visit https://dxc.com.
Why TESM Stands Out
Client-Centric Approach
TESM’s approach is not just about implementing technology but about delivering outcomes. The company leverages deep industry knowledge to create solutions that are practical, realistic, and aligned with the client’s goals.
Experienced Practitioners
Unlike firms that rely solely on theoretical models, TESM’s consultants bring hands-on experience from years of working in IT and service management. This ensures clients receive strategies that work in real-world environments.
Recognised Partner Status
As a ServiceNow Gold Services Partner, TESM has demonstrated its capabilities through certifications, customer success stories, and long-term partnerships. This recognition highlights TESM’s position as one of the leading ServiceNow specialists in Europe.
Reviews and Reputation
TESM has built a solid reputation in the IT services community. On Google Reviews, it maintains a score of 3.8 out of 5, reflecting a mix of positive client experiences and constructive feedback.
Clients often highlight TESM’s expertise, its ability to understand business needs, and its commitment to delivering solutions that create measurable value.
TESM’s Global Reach
Though headquartered in London, TESM has expanded its presence globally. With offices and partnerships in New York, Dublin, Frankfurt, and Sydney, the company supports multinational organisations with consistent ServiceNow delivery worldwide.
This international footprint allows TESM to:
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Work with global financial institutions.
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Deliver services across different regulatory environments.
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Provide 24/7 support to enterprises operating across multiple time zones.
Step-by-Step Guide: Partnering with TESM
For enterprises interested in working with TESM, here’s a straightforward process:
Step 1: Initial Consultation
Contact TESM via their website or phone to schedule an initial consultation. The team will evaluate your current ServiceNow setup and understand your business needs.
Step 2: Assessment & Roadmap
TESM’s experts conduct an assessment of your IT workflows, compliance requirements, and service delivery challenges. They then create a roadmap tailored to your organisation.
Step 3: Implementation
TESM implements ServiceNow solutions customised for your business. This includes ITSM, ITOM, GRC, or HRSD modules, depending on your priorities.
Step 4: Training & Knowledge Transfer
To ensure long-term success, TESM provides training and support for your team, enabling them to manage and scale the solutions effectively.
Step 5: Ongoing Optimisation
TESM remains a partner beyond the initial project, offering continuous improvement, updates, and support as your business grows.
Conclusion
TESM has firmly established itself as a leading ServiceNow consultancy and a vital part of DXC Technology. With its headquarters in London, a talented team of experts, and global reach, TESM continues to empower enterprises to harness the full potential of ServiceNow.
By focusing exclusively on ServiceNow, TESM offers unmatched depth of expertise, ensuring organisations achieve measurable results and long-term digital transformation.
For enterprises seeking a trusted partner in their ServiceNow journey, TESM remains a name synonymous with innovation, reliability, and excellence in service management.
