Florence Mill Care Home: Compassionate Care in the Heart of Warrington
Florence Mill Care Home, located on Egerton Street in Howley, Warrington, Cheshire, stands as a dedicated facility offering nursing, residential, and dementia care. With a history of serving the local community, this care home has become a vital part of Warrington’s support infrastructure for the elderly and those in need of special care.
Operating 24 hours a day, Florence Mill Care Home provides an inclusive, supportive, and safe environment for adults over and under 65 years of age. While it has garnered mixed reviews, with a Google rating of 3.18 stars and an impressive 8.4/10 on Carehome.co.uk from 86 reviews, the home remains a prominent option for families seeking trustworthy care.
A Comprehensive Range of Care Services
Nursing and Residential Care
Florence Mill Care Home offers specialised nursing care tailored to the specific medical and personal needs of each resident. This includes ongoing supervision by registered nurses, regular health assessments, and personalised care plans. Residential care is also provided for those who need assistance with daily activities but do not require constant medical attention.
Dementia and Mental Health Support
For individuals living with dementia or mental health conditions, the facility provides comprehensive support that includes memory stimulation activities, emotional counselling, and a secure environment to ensure safety and peace of mind.
Respite and Sensory Impairment Care
Respite care is available for short-term stays, offering a break for family caregivers or transitional care post-hospitalisation. Additionally, Florence Mill caters to residents with sensory impairments, ensuring accessibility and specialist attention to foster independence and dignity.
Facilities and Accommodation
Home-Like Comfort with Modern Amenities
The care home comprises spacious single rooms, all located on the ground floor with easy garden access. Each room can be personalised, allowing residents to bring personal items and create a familiar and comforting environment. The facility includes:
- Wet rooms and wheelchair-accessible bathrooms
- Beauty and therapy salon
- Landscaped gardens with seating areas
- Comfortable communal lounges and dining rooms
Activities and Wellbeing
Recognising the importance of holistic care, Florence Mill Care Home offers a variety of activities designed to keep residents engaged, including:
- Gardening clubs
- Board games and chess
- Pet therapy
- Arts and crafts
- Group exercise sessions
These programmes not only enhance social interaction but also support mental and physical well-being.
Staff and Management
Trained and Compassionate Caregivers
Staff at Florence Mill are trained in areas such as dementia care, medication management, and person-centred approaches. While some reviewers praise the staff for their patience and understanding, others have reported concerns regarding management and care standards.
Quality Assurance and Oversight
The Care Quality Commission (CQC) most recently rated the home as “Requires Improvement” across all five key areas: Safe, Effective, Caring, Responsive, and Well-Led. These assessments highlighted issues such as inconsistent record-keeping and medication handling but also noted ongoing efforts to improve through staff training and recruitment.
Real Resident and Family Feedback
Positive Experiences
Some family members have highlighted the dedication of the staff and the warmth of the care environment. Andrew Lee noted, “The patience and understanding of the staff is so reassuring,” a sentiment echoed by many who appreciate the individualised attention given to residents.
Areas of Concern
However, not all feedback has been positive. Chris Carre expressed disappointment, stating his grandmother was “treated disgracefully,” while Cheryl Roach criticised the management for making “huge mistakes.” Such contrasting opinions suggest that while many have had positive experiences, there remain areas for continued improvement.
Location and Accessibility
Florence Mill Care Home is conveniently located in the Howley area of Warrington, easily accessible via public transport and nearby major roadways. This makes it an ideal choice for families in Cheshire looking to stay connected with loved ones.
Address: Egerton Street, Howley Lane, Warrington WA1 2DF, United Kingdom
Phone: +44 1925 573772
Official Website
Choosing the Right Care Home
Factors to Consider
When selecting a care facility, families must consider several important factors:
- Quality of medical and personal care
- Staff-to-resident ratio
- Safety protocols and emergency procedures
- Activities and social engagement
- Cleanliness and facilities maintenance
- Transparency and communication with families
Florence Mill Care Home meets many of these needs, although potential residents and families should conduct personal visits and consultations to ensure the environment aligns with their expectations.
Alternatives in Warrington
While Florence Mill remains a strong option, other care homes in the area may be worth exploring:
- Cromwell Court: Rated “Good” by CQC, known for consistent quality care.
- Belong Warrington: Offers modern facilities and dementia-focused care.
- Westy Hall: A smaller, community-driven care home with high satisfaction rates.
Final Thoughts
Florence Mill Care Home provides a wide range of care services in a supportive and accommodating environment. Despite its recent “Requires Improvement” rating from the CQC and some critical public reviews, the home continues to strive towards excellence through staff development and infrastructure upgrades.
For families in Warrington and surrounding areas, Florence Mill remains a contender for those seeking compassionate and personalised care for their loved ones. We recommend visiting the Official Website for more information or to schedule a tour.
Your Loved One Deserves the Best
Choosing a care home is a significant decision. Take the time to visit, ask questions, and read reviews to find the right fit. Florence Mill Care Home may just offer the welcoming, secure environment your family is looking for.
